FAQ

Are Keluxe Beauty Lashes cruelty free?

All of our lashes are 100% cruelty free and hypoallergic. No animals were harmed during the making of our lashes.

 

Are your lashes reusable?

Our lashes can be used 25+ times with proper care. Do store your lashes in the case provided to get the maximum usage out of your purchase.

 

Do you provide various sized lash bands?

All lashes come in one size. Prior to first wear measure the lash against your lash line and trim to desired length.

 

SHIPPING 

When will I receive my order?

Please allow 3 days (weekends not included) for processing. Shipping takes 3-5 days to arrive after processing (UK).

International orders take 7-10 days to arrive. 

*Please note due to COVID-19 deliveries may be delayed. Please contact us directly for any queries with your order. 

I entered the wrong address. What do I do?

If you have entered the wrong address please contact us at info.keluxebeauty@gmail.com.

 

What is your returns policy?

Due to the nature of our products and for hygiene reasons we do not offer refunds/exchanges. If you have received a damaged or faulty product please notify us within 7 days. A member of our team will be happy to assist. Contact us: info.keluxebeauty@gmail.com.